FAQ Help Center

Warranty Program

10AM – 8PM regular delivery hours, Monday through Sunday.

Due to demand, we now offer late night delivery from 8PM – 10PM which will incur a higher delivery donation rate of 30.

No, you do not need a medical marijuana card to place an order. You only need to be 21 & Over.

In this case, you should try to be there at 2P, this way our driver doesn’t have to do much waiting, and he can make all his appointments on time and within the window. You’ll be notified by text when your driver is about 10-15 away.

Not worries, if you are late, just let us know. We are aware that traffic tends to be sporadic within and around Washington DC. Just shoot us a text to let us know your updated ETA. This way we can also update our drivers, and they can make the necessary adjustments to their delivery route so everyone gets served in a timely manner.

Yes, we do! If you let our dispatcher know where you are coming from, they will be able to give you an address that is both easy and safe for you and the driver to park and meet up. If you do not know where to go, please ask when you call or text us.

On average, 1-3 days from the time we confirm your order and depending on your order location distance we might communicate the time with you.

Can’t find an answer?

  • Do you provide any warranty ?

It’s also one of the Frequently Asked Questions. We are proud to offer free delivery insurance in case you order amount is $200.00 or more. This means that in an unlikely event that any problems occur with your order, we will reship it for free and you will not have to bear any shipping fees or any other additional charges.

But if your order amount is below $200, you will need to provide delivery insurance fees to warranty your package.

  • How do I request a refund?

Refund requests and exchange of product we accept within 72 hours after the package is consider to have touch down. This is done by writing to our customer service through our quick chat button bellow and inserting your phone number, e-mail address and order ID number.

  • Do you Ship Internationally ?

It’s the most Frequently Asked Questions

Yes, we ship internationally for some particular products only. Shipping is done through our partnering companies such as UPS, FEDEX, TNT, DHL and many others to make sure transportation is done in a timely fashion. International shipping can take anywhere from three days to five days to arrive at the destination country, and customs usually takes ours ones your product has arrived. All in all, it’s usually best to place an international order as early in advance of the time you need it!